With DigniFi

This is a help document I wrote for a reporting page that my team built. I was uniquely positioned to work on both the page itself (UI text and tooltip text) and its documentation.

Here’s an example of an internal-facing company newsletter that I wrote:

Newsletter 4 – October 2022

With Apptio

Agile Investment Management Knowledge Base

I wrote documentation for Apptio’s Agile Investment Management SaaS product (since rebranded to Targetprocess). I worked with a strike team including two product managers, a dev manager, a dev lead, and a UX designer to refine terminology within the application, as well as create a knowledge base of help documentation.

The Agile Investment Management Knowledge Base (AIM KB) consists of a series of 36 topics, including a quick-start guide, a glossary, a cost-diagram, and a collection of reference topics. I wrote it with guidance and creative input from the product team.

Agile Investment Management Knowledge Base

(Note: Some images in the document above were originally animated GIFs; they will not display properly in PDF form.)

Help Service

I led the development of a new platform to host Apptio’s help content. I used the XML editor Madcap Flare to create the new site. Below is a comparison between the old and new help content:

Here’s an example of a help topic of a help topic I authored, hosted on the new platform:

UI Text

As a UX writer, I wrote in-app text for a variety of applications. Here are some examples of help text and tooltips that I authored:

With ThermoGenesis Group

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With burlingtoncoatfactory.com